Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or contact us. This includes your name, email address, phone number, business details, and any documents you upload as part of a service request. We also automatically collect certain technical data such as IP address, browser type, and usage data when you use our platform.
2. How We Use Your Information
We use your information to provide the services you request, process payments, communicate about your application status, and send service-related notifications. We do not sell your personal information to third parties. We may use anonymised and aggregated data for internal analytics to improve our services.
3. Data Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest to protect your personal data. Access to client data is restricted to authorised personnel only. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
4. Cookies
We use essential cookies to operate the platform (such as session and authentication cookies) and analytics cookies to understand how users interact with our website. You may disable non-essential cookies through your browser settings, though this may affect certain functionality.
5. Third-Party Services
We use third-party services to facilitate payments (Razorpay), email communications (Resend), and file storage (Vercel Blob). These services have their own privacy policies and we encourage you to review them. We share only the minimum data necessary for these services to function.
6. Your Rights
You have the right to access, correct, and request deletion of your personal data. To exercise these rights, please contact us at privacy@braintrustip.com. We will respond to verified requests within 30 days.
7. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Documents submitted as part of IP applications may be retained for the duration of the IP right.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@braintrustip.com.